Firstly my many thanks to Almighty ALLAH to get blessings and guidance each and every stages of my life. It is a pleasure to share my appreciation to people who rendered contribution in different ways to this project. To start with I would like to express my deepest thanks to my supervisor, Pramita Sree Muhuri, lecturer of my university for her useful co-operation & supervision, very much encouragement and suggestions through the progress with this project job. I was expressing my own gratefulness to Mr. Maryland. Khaliluzzaman, Head of Section of Laptop Science and Engineering (CSE) for his kind co-operation in my office and also this individual gave me probability to choice project based on my functionality of previous 4 years studies and along with it dr. murphy is the appropriate tutor to me.
Finally, pardon myself for unintentional error and omission.
Imtiaj Uddin Ahamed ID: 08530101
The main theme of this job is to develop Service Support Management System which is often efficient for virtually any system. It may save period & resources, make the system economical, reduce the number of staff, space being used and also workload. The main objective is preserving the data reliability in data processing in this software. I also centered here just how this software can be simple to use. Less time will probably be taken to procedure the data. This will help to do even more jobs in a fraction of the time. The System will probably be much more user friendly and the owner will feel no difficulty.
1 . Introduction:
In the digital world the automation devices are closely related with all of us. It can be computer software or hardware system, in software system, if the system end up being decorated for an organization, than it minimizes the cost, time& human resource for that organization. Services Support Management module is always to log and render on time support for the clients post sales. The module helps to meet the demand of clientele by providing them the service to access information and reply to the service request. By implementing this kind of module the customer is supported by round-the-clock services by us. This characteristic facilitates most necessary data and alternatives the consumers required to help themselves, whenever or wherever you like.
1 . two Objective:
The primary objective with the application should be to automated the existing system, several steps get below 2. The consumers can journal the support call, these types of calls can be assigned for the respective site engineers. The site engineers perspective all calls allotted them. After the phone is went to and resolved, ability pertaining to site technical engineers to capture the call information obtainable in this component. * Furthermore, customer can view this system information, support agreement and support call status. Virtually any spare portion required for this kind of call could be requested by the site professional. The services management module also permits creating service invoice and spare portion invoice. * Periodically revise the alternatives based on client suggestions & feedback. 2. Gain a total view of customer service request history.
1 . three or more Feasibility Examine:
In Feasibility study stage undergone through various actions that are defined following: 1 . Identify the origin of the info at several level. 2 . Identifythe hopeof user from computerized program.
3. Analyze thedrawback of existing (manual) system.
1 ) 4 Functioning of present Manual System:
The employees of the organization are involved in the following jobs. Client Support Process: The clients can log the support call up, these cell phone calls can be assigned to the particular site technical engineers.
1 ) 5 Downsides of Present System:
Some of the problems getting faced in manual program are the following: 1 . Quickly report era is not possible.
2 . Monitoring a client obtain is difficult.
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